Refund policy

At Velnora.Store, we strive to deliver high-quality skincare products. Due to the personal care nature of our products and hygiene reasons, we maintain a strict return policy.

• Eligibility for Returns: We only accept returns or exchanges if the product received is damaged, defective, or incorrect.

• Timeframe: You must notify us within 3 days of receiving your order with unboxing photos or video evidence.

• Non-Returnable Items: Opened or used skincare products cannot be returned or refunded.

• Refund Process: Once approved, your replacement will be sent, or a refund will be processed via Bank Transfer/Easypaisa/JazzCash within 5-7 business days.